Refund & Returns Policy

At Securoxia, we take pride in offering premium-quality smart door locks and access control systems. Each product is carefully inspected, tested, and packaged before shipment to ensure that it meets our high standards of safety and performance. However, we understand that there may be rare occasions when you may wish to return or exchange your purchase. This Refund & Returns Policy explains how we handle such requests with transparency, fairness, and customer satisfaction in mind.

Eligibility for Returns

To qualify for a return, your item must be unused, in the same condition that you received it, and in its original packaging. Returns must be initiated within 30 days of delivery. Proof of purchase (such as an order number or receipt) is required to validate your return request.

• Items must not show signs of installation, wear, or modification.
• All original accessories, manuals, and components must be included.
• Products damaged due to improper use or installation are not eligible for return.

Non-Returnable Items

Certain items cannot be returned due to their nature or regulatory restrictions. The following are considered non-returnable:

• Customized or special-order smart lock systems.
• Products labeled as clearance or final-sale.
• Items damaged after receipt due to mishandling or external factors.
• Digital software licenses or downloadable activation materials.

Return Process

To initiate a return, please contact our customer support team at [email protected] with your order details, reason for return, and any supporting images if applicable. Our support team will review your request and provide a return authorization along with the designated return address.

Unauthorized returns or packages sent without approval may not be accepted or refunded. We recommend using a trackable shipping service for your return to ensure safe delivery back to our facility.

Return Shipping Costs

Customers are responsible for covering return shipping costs unless the item was delivered in error or arrived damaged. In cases where the return is a result of a Securoxia mistake, we will provide a prepaid return label or equivalent reimbursement.

Please note that shipping charges paid during the original purchase are non-refundable.

Inspection and Approval

Once your returned item has been received and inspected, you will receive an email notification regarding the approval or rejection of your refund. If approved, your refund will be processed within 5–10 business days and automatically applied to your original method of payment.

Refund Amounts

Approved refunds will cover the product cost only, excluding original shipping fees and any applicable taxes unless required by law. For partial returns from bundle purchases or promotional offers, refund amounts will be recalculated based on the discounted value.

Late or Missing Refunds

If your refund has not been received after the stated processing period, please check with your bank or payment provider first. Processing times may vary depending on your financial institution. Should the issue persist, please contact our support team with your order reference for further assistance.

Exchanges

We replace defective or damaged items free of charge when possible. If you need to exchange an item for the same model or an upgraded version, please email us with your request. Exchanges are subject to stock availability and may require additional payment if the replacement item differs in value.

Defective or Damaged Products

If your item arrives defective or with visible damage, contact us immediately with photos of the issue and the packaging. Securoxia will arrange a replacement or full refund after verification. Claims for damaged goods must be made within 7 days of receipt to ensure eligibility.

Warranty and Product Support

All Securoxia smart locks are covered by a limited manufacturer’s warranty that protects against defects in materials and workmanship. This warranty does not cover damage caused by misuse, improper installation, or unauthorized modifications. For warranty claims, customers should reach out to our support team for detailed guidance.

Order Cancellations

Orders can be canceled before they are shipped. If you wish to cancel an order, please contact us as soon as possible. Once the item has been dispatched, it will be treated as a standard return according to this policy.

International Returns

Customers returning items from outside our main distribution regions should be aware that international shipping times and customs processes may vary. We advise using an insured courier service to avoid delays or loss during transit.

Policy Updates

Securoxia reserves the right to update this Refund & Returns Policy at any time to reflect changes in business practices or legal requirements. The latest version of the policy will always be available on this website. We encourage customers to review it periodically to stay informed of their rights and responsibilities.