Shipping Policy

At Securoxia, we are committed to delivering every order with precision, care, and reliability. This Shipping Policy outlines the procedures, delivery times, and important information related to how we process and ship our smart lock products. Our goal is to ensure that your experience with Securoxia — from checkout to installation — is smooth, transparent, and dependable.

Order Processing Time

Orders are typically processed within 1–3 business days after payment confirmation. During peak seasons or promotional campaigns, processing times may extend slightly, but our logistics team works diligently to prepare every order for shipment as quickly as possible.

Once your order has been processed, you will receive a notification email containing your tracking number and a link to monitor the shipment status in real time.

Shipping Methods and Carriers

Securoxia partners with reputable international logistics companies to ensure safe and timely delivery. Depending on your region and the product’s warehouse location, we may use one of the following methods:

• Standard International Shipping (Economy)
• Priority or Express Courier Services
• Regional Warehousing Logistics (for faster delivery where available)

The carrier and shipping route will be automatically selected based on your delivery address, order size, and destination to guarantee the most efficient experience.

Estimated Delivery Time

The following estimates represent typical transit times after dispatch:

• North America: 7–15 business days
• Europe: 8–18 business days
• Oceania & Asia-Pacific: 6–14 business days
• Other Regions: 10–25 business days

Please note that unforeseen factors — such as customs clearance, weather conditions, or local delivery delays — may slightly affect transit times. We continuously monitor logistics performance to minimize these variables and ensure accurate delivery.

Shipping Fees

Securoxia provides free standard shipping on most smart lock orders unless otherwise specified on the product page. For certain remote destinations or heavy bulk purchases, additional shipping charges may apply. In such cases, any extra cost will be clearly displayed during checkout before payment.

Order Tracking

Once your order has been shipped, you will receive an automated email with tracking details. You can monitor your shipment at any time using the provided tracking number. For assistance with delayed or lost shipments, please reach out to our support team via email.

Multiple Items in One Order

If your purchase includes multiple products, they may be shipped separately from different warehouses. This allows us to optimize delivery times and prevent unnecessary delays. Each shipment will include its own tracking number and can be monitored independently.

Address Accuracy and Delivery Responsibility

To ensure successful delivery, please verify that your shipping address is accurate and complete before submitting your order. Securoxia is not responsible for failed deliveries resulting from incorrect or incomplete address information provided by the customer.

If your package is returned to our warehouse due to an incorrect address or failed delivery attempts, we can reship it upon request — however, additional shipping charges may apply.

Customs, Duties, and Taxes

Depending on your country or region, imported goods may be subject to customs duties or taxes. These charges are not included in the product price or shipping fee. The buyer is responsible for any additional costs imposed by local authorities.

Securoxia works to minimize potential customs issues by providing clear and accurate product descriptions and shipment declarations.

Damaged or Lost Packages

If your order arrives damaged, or if your tracking information shows that the package has been lost in transit, please contact our customer service within 7 days of the expected delivery date. Our team will coordinate with the carrier to resolve the issue and provide replacement or compensation where applicable.

Pre-Orders and Backordered Items

Occasionally, some items may be available for pre-order or temporarily out of stock. Estimated shipping dates for these products will be displayed on the product page. Customers will receive email notifications as soon as the item becomes available and is dispatched.

International Shipping Limitations

While we strive to ship worldwide, certain regions may have restrictions on smart lock products due to import regulations or carrier limitations. If we are unable to fulfill an order to your region, you will be promptly notified, and a full refund will be issued.